Terms and Conditions of Sale

These terms and conditions of sale (hereinafter referred to as “the Terms and Conditions”) govern the offer and sale between Technogym Emirates LLC – Registered office: Office No 3, Palladium Building, Sheikh Zayed Road, Dubai, United Arab Emirates, License No. 603292, Tel. +971 4 337 5337, Email: info_uae@technogym.com  – (hereinafter referred to as “the Vendor”) and the customer (hereinafter referred to as “the Buyer” or “the User”) interested in the purchase of goods, multimedia content and/or services (hereinafter referred to as “the Product”) sold by the Vendor on the website www.technogym.com/ae or other website owned or operated by the Vendor, or websites owned and operated by third parties duly authorised by the Vendor (hereinafter referred to as “the Shops”).If the Buyer is interested in purchasing the Product on the Shops, it is invited to read the Terms and Conditions carefully before finalising the purchase. When buying the Product on the Shops, the Buyer declares that it has read and expressly approve the Terms and Conditions. The description of the Product is contained in the technical sheet for each product, which is published on the website: www.technogym.com.The Terms and Conditions may be modified at any time, and it is the Buyer’s responsibility to read them periodically because those that apply shall be those published on the website: www.technogym.com when using such a platform and submitting a purchase order.In case of differences between different versions of the Terms and Conditions published on different Shops, the version published on the website www.technogym.com.ae at the time of placing the Purchase Order is the one applicable to the Agreement. The Buyer should print a copy of the Terms and Conditions and/or save it for future reference.All information provided to the Vendor must be accurate, and any inaccuracy shall constitute a breach of the Terms and Conditions.

Formation of contract

The Buyer may carry out the purchase of the Product through the Shops by selecting the relevant Product, placing them in the shopping cart and, once the checkout procedure is completed, proceeding and finalise the payment.By finalizing the payment by credit card or when clicking on the “Fulfil Order” button to pay by bank transfer, the Buyer places a binding purchase order (hereinafter referred to as “the Purchase Order”) for the products in the shopping cart.The Vendor will acknowledge receiving the Purchase Order by sending the Buyer an email, which does not constitute acceptance of the Purchase Order.The Vendor reserves the right, at its sole discretion, to refuse or cancel any Purchase Order for any reason. The Vendor may also need additional verifications or information before accepting any Purchase Order. If the Purchase Order is cancelled after the Buyer made the payment, the Vendor shall reimburse any received amount in the same manner used by the Buyer for making the payment.The sales and purchase agreement between the Buyer and the Vendor with regards to the Product listed in the Purchase Order (hereinafter referred to as “the Agreement”) will only be formed when the Vendor accepts the Purchase Order by sending the order confirmation message (hereinafter referred to as “the Order Confirmation") to the email address entered by the Buyer in the checkout section on the Shops.It is hereby understood that the Buyer has expressly agreed to use the email address entered in the “Shipping address” area in the “Checkout” section to exchange all information required to conclude and execute the Agreement. The Order Confirmation will contain a summary of the order; the relevant invoice will be sent afterward and, in any case, in the terms required by applicable laws.The Shops can be used by persons with the capacity to enter into legally binding agreements under UAE law.By confirming the Purchase Order on the Shops, the Buyer declares that it has reached the age of legal majority, that it has the necessary legal capacity, and that it is legally authorised to enter into the Agreement. By sending the Purchase Order, the Buyer confirms that it read, understood and accepted the Terms and Conditions.The Vendor will accept the Purchase Order by sending the Order Confirmation to the email address supplied by the Buyer during the online purchase process on the Shops. The Buyer expressly accepts this form of communication for the exchange of information regarding the formation and fulfillment of the Agreement.

Price and terms of payment

The price for the Product on sale at the Shops is inclusive of VAT, transport and installation costs, if applicable. The transport and installation costs only apply to deliveries and/or installations in the United Arab Emirates.Buyers who may be entitled to a reduced rate of VAT are required to indicate this in the “NOTES” section in the checkout registration form and supporting documentation must be supplied to the email info_uae@technogym.com; in this case, the Vendor will send the Order Confirmation by email, only after having received the supporting documents. When the supporting documents have been validated and the request is found to be valid, the reduced VAT rate will be applied in accordance with the law.The price of the Product purchased on the Shops is the price published from time to time on the website www.technogym.com/ae. These prices may be subject to changes, which will not however affect the orders already accepted by the Vendor when the changes are introduced.The price is to be paid by bank transfer in a single amount, to be credited to the Vendor’s bank account before delivery. Alternatively, payment may be made using a credit card, via an authorised Payment Service Provider (in our case Checkout.com), or, for those cases specifically indicated during the purchase process, through consumer finance. The payment options that apply at the time the Purchase Order is made are contained in checkout section.The Product will remain the property of the Vendor until the price has been fully paid by the Buyer and received by the Vendor. The Vendor may, at its sole discretion, suspend the delivery of the Product until it receives the full payment. If the Buyer fails to meet the terms of payment agreed with the Vendor, the Vendor shall be entitled to late payment interest of 12% per annum, or the maximum interest rate allowed by the applicable UAE law, starting from the day in which the payment was due until its actual payment; the Vendor will also be entitled to be refunded of the expenses incurred for the compulsory recovery of the outstanding payments and the storage of the Product.

Delivery and transport

Unless communicated otherwise by the Vendor, the Product will be supplied “Ex Works” (Incoterms 2010) at the Vendor’s warehouse; thus, the Product travels at the Buyer’s risk from the time it is made available for transport at the Vendor’s warehouse. As a partial variation of the rules of “Incoterms 2010”, transport and installation are normally organised by the Vendor in the name and on behalf of the Buyer and at the Buyer’s expense; these costs are always included in the price, as stated on the price list, if the transportation and installation is in the United Arab Emirates.The delivery date, which is purely indicative and is not of the essence, is that indicated on the Order Confirmation. If no delivery date has been indicated, the delivery will be fulfilled within a reasonable period from the date of contract formation, except in cases of force majeure, and after the Vendor has received all the documents proving that due payment has been made.The Buyer may ask for a change to the delivery date specified on the Order Confirmation, no later than one week prior to the scheduled date of delivery. If the request to postpone the delivery date is received by the Vendor less than one week prior to the scheduled date of delivery, the Buyer must refund any costs of transport already paid by the Vendor and, at the Vendor’s discretion, shall pay a sum equal to 2% of the order value for each week of postponement of the delivery date, by way of reimbursement for storage costs, and without prejudice to the Vendor’s rights to claim further damages. The actual date of installation, to be agreed with the Vendor’s operatives, will depend on the delivery zone, the type of Product, and requirements as communicated by the Buyer. The Vendor may use subcontractors and third-party logistic providers to fulfil the transport and/or installation of the Product.

Multimedia services and content

If the Purchase Order relates to the provision of multimedia content (live streaming or on demand classes) (hereinafter referred to as “the Content”), the description and the mode of delivery will be contained on the Shops.If the Purchase Order relates to the provision of the Content, it will be made available through the activation of an account allocated to the Buyer during the process of registering on the website or mobile platform used to deliver the Content (for example, on technogym.com/ae, mywellness.com or twellness.com). Access to the Shops requires the use of a compatible Technogym Product or a device for accessing the mobile or landline network (tablet, smartphone, PC, Technogym Product connected to the Internet, etc.) and compatible with the designated platform on which the Content is delivered; the Buyer must also activate an account generated by the Vendor, which will be communicated to the Buyer on the activation date. If the Content is sold in combination with other Product of the Vendor, the activation date for the services allowing access to the Content on the designated platform will be the same as the date of delivery of the product or the date of activation of the subscription, whichever is earlier.If the Content is sold separately, an email communication from the Vendor will determine the date of activation. The duration of the multimedia services (which also includes access to the Content) is calculated from the date of activation, and is specified in the commercial description of the services and/or multimedia content purchased.
The activation and maintenance of an account on the Shops through which the Vendor or its suppliers provide remote content or services does not give the Buyer any right to receive free updates or upgrades of already-active content and/or applications. 

Password and access to the account 

A Buyer who has activated the subscription to the Content and has selected the Method of payment has control of and access to its data and the devices compatible with Technogym Product used to access such data, and is responsible for all the activities carried out on the account. To maintain control of the account and prevent anyone else from accessing it (or from accessing personal or sensitive data), the account holder must keep control of the Technogym-compatible devices used to access the Content, and must not disclose the password to anyone else, nor the details of the payment method associated with the account. It is the responsibility of the User to update information supplied in relation to the subscription, and to make sure that the details are up-to-date and accurate. The Vendor may close or suspend access to the Content in order to protect the User, Technogym Product, its partners or any third party from identity theft or other fraudulent activity.The account used to deliver the services and/or multimedia content remotely will be managed in accordance with the terms and conditions of use and the privacy policy on www.mywellness.com which can be accessed here https://www.mywellness.com/cloud/Terms/Conditions and here https://www.mywellness.com/cloud/Terms/Privacy.They will be submitted to the User for acceptance, upon first access of the account activated by the Vendor. When purchasing a subscription to the Content, the User may access the Content provided by the Vendor for the specific compatible Technogym Product. The Content can only be viewed and accessed from the compatible Technogym Product, located within a domestic environment. The Content can be accessed from the same compatible Technogym Product for up to a maximum of 4 personal accounts.The subscription to the Content is monthly and will be renewed from month to month until termination or expiry. Subscriptions may be available with longer than monthly durations. In such a case, at the end of the period (unless the subscription is terminated), and where permitted by law, the subscription will automatically be renewed on a monthly basis at the price in force at the time of renewal.The subscription allows access to the Content or to content, services and subscription plans offered by third parties in addition to the Content. Certain subscription plans, or access to third-party content, may involve conditions or limitations. These will be made known at the time of activation, or through another form of communication.Specific information about the active subscription on the User’s account can be found in the dedicated section in the Account area.

Methods of payment of the Subscription

On activating the subscription, the Buyer must indicate one or more methods of payment. “Method of payment” means a valid method of payment which is accepted on the Shops. The method of payment may be modified during the course of the subscription. Unless the User terminates the subscription before expiry, the Vendor is authorised to debit the subscription charge for the following month, using the chosen method of payment. The available methods of payment may also be updated according to the data and instructions of the payment services providers. Following each update, the Vendor is authorised to utilise the available payment methods to debit the subscription charge, and the User remains responsible for any unpaid charges. If a debit is unsuccessful, for example due to the lack of funds or for any other reason, and if the subscription is not properly terminated, access to the Content may be blocked until such time as the debit is successfully completed using a valid payment method. The issuer may charge commission, for certain payment methods. The taxes levied may vary, depending on the payment method used. For more details, check with the provider of the chosen payment service.

Billing cycle for the Subscription

The subscription charge for accessing the Content and any other costs relating to use of the Content, for example taxes or commission, will be charged monthly, via the chosen payment method, on the day corresponding to the start of the payment period or on the day immediately following, if there is no corresponding day at the time of renewal. To view the date of the next debit, the User should access its account and click “Billing information”.

Financed purchases

If the chosen payment method involves finance, the Buyer agrees to respect the conditions of finance provided by the Vendor’s finance partner(s). These will be submitted for approval separately. Any breach of the terms of the finance agreement with the Vendor’s financial partner shall be construed as a material breach of the Terms and Conditions.

Termination of the Subscription

With the exception of financed purchases, for which specific restrictions may apply in the case of termination, any subscription to the Content may be terminated at any time. Where permitted by law, payments may not be refunded and no reimbursements or credits will be granted in respect of partial use of content, or unused content. To view the details of its subscription or to terminate it, the Buyer should visit the personal area of its account and click on “My subscriptions”.If the subscription was made using finance offered by a third party, in order to terminate the subscription, the Buyer must contact the finance provider or send an email to: customerservice-uae@technogym.com   

Changes to prices and subscription plans

The Vendor may vary the subscription plans or subscription prices; however, any changes will only take effect after at least 30 days’ notice has been given. Notification will be sent to the email registered for the account.

Requests for information or reimbursement

For information or complaints about the amounts charged, please write to: info_uae@technogym.com.

Conditions and restrictions on use

To subscribe to the Content, the Buyer must have reached the age of legal majority. Children can only access the Content under the supervision of an adult. The Content may only be used by persons of sound and robust constitution. The Vendor declines all liability for any injury or damage deriving from the User’s state of health. The Vendor does not provide medical services and is not responsible for checking the User’s state of health. The User is the only responsible to check its own state of health before accessing the Content and using the Product.The Content is exclusively intended for personal use and not for commercial use. It may not be circulated outside of the domestic environment. The subscription only gives a limited right of access to the Content and is non-exclusive and non-transferable. Except for the foregoing, no other right, title or interest is transferred by virtue of these Terms and Conditions. The service relating to availability of the Content may not be used in public.The Content shall primarily be accessed from the country in which the service was activated, and only in geographical areas where the service is active, and where the Vendor has the rights and technology available to offer the Content. The Content may therefore vary from time to time, depending on the geographical area. The Content may be accessed with a single device; however, it may be accessed with multiple personal accounts, up to a maximum of 4.Use of the Content, including all the associated functions and functionalities, is only permitted in accordance with the applicable laws, regulations and standards, and with any other limitation on the use of the service or the Content. The Content and any material purchased or used through the Shops and/or with the Technogym-compatible products may not be kept, reproduced, distributed, modified, exhibited, published, granted under licence or utilised to generate derived works to be offered for sale or otherwise utilised. The protections on the Content may not be evaded, removed, altered, deactivated, impaired or blocked; the use of robots, spiders, scrapers or other automated tools to access the Content and/or the related service is prohibited; the decompilation, reverse engineering or de-assembly of any software or other product/work/process accessible through the service that makes the Content available, is prohibited; the insertion of any code or product or manipulation of the Content or the utilisation of any data mining method, data harvesting or extraction method, is prohibited. The User is strictly prohibited from uploading, posting, sending by email or otherwise transmitting any material that is designed to interrupt, destroy or limit the functionality of any software, hardware or telecommunications terminal associated to the Content and/or to the service, including viruses and any other code, file or program. The Vendor may limit or interrupt the use of the Content in the event that the Terms and Conditions are breached, or if the Product and the Content are used illegally or fraudulently.The display quality of the Content may be influenced by a series of factors such as geographical location, available bandwidth, or Internet connection speed. All costs of accessing the Internet will be payable by the User. The User is asked to check with its Internet service provider, regarding the amount debited for the consumption of data. The time required to start viewing the Content may vary depending on a series of factors, including geographical location, available bandwidth and the selected content.The software used to provide the Content has been developed by or on behalf of Technogym and is designed to allow the Content to be viewed on compatible devices. The software may vary depending on the device, and the functionality or functions may be different, depending on the device. It is also possible that the use of the Content requires the use of third-party software which is subject to licence conditions stipulated by third parties. When subscribing to the Content the User agrees to automatically receive updates of the software of the Vendor and of third parties.Personal data is processed in accordance with the privacy policy available at: https://www.technogym.com/en-AE/privacy-policy.

Online communications

All information about the User account (such as payment authorisations, invoices, password changes, changes of payment method, confirmations or notifications) will only be sent in electronic format, to the email address used at the time of registration on the account.

Amendments to conditions of use

The Vendor may vary the Terms and Conditions. In such cases, notification will be sent to the email address used to register the account, at least 14 days in advance.

Warranty and support for the Product. Limitations and forfeiture. Safety instructions for installation services

For Buyers classified as consumers according to the Federal Law No. 15/2020 on Consumer Protection, the warranty for the Product will be of 2 (two) years, from the Date of Delivery, on spare parts, except for all parts subject to wear and tear (including but not limited to cables, upholstery, rubber and plastic components), and 1 (one) year, from the Date of Delivery, on labour and travel.The Vendor's warranty is strictly limited to the replacement or repair, at the sole discretion of the Vendor, of components of the Product that have material or manufacturing defects and the Buyer thus waives all action for termination or reduction of the Price.Following the first year from the Date of Delivery, service call-outs will have a fixed call-out rate and a charge for labour and travel costs.During the first 2 (two) years of warranty the parts will be provided free of charge, with the exception in any case of parts subject to wear (including but not limited to padding and belts for treadmills).The Buyer is also informed that Product intended for home use (Personal Line: Run, Bike, Recline, Cross; My: Run, Cycling; Power personal: Bench/Rack; Unica; Forma; Kinesis personal and Technogym Bike) have been designed to limit the space requirement and weight, while also being easy to use and handle, and easier to position and utilise in a home environment.These products are also intended for non-intensive use (use within a corporate or hotel environment is not considered as intensive use, provided that such facilities only allow guests of the hotel or internal staff to use the Product, and the gym is not available to the general public).The warranty on products designed for home use will be invalidated if the Product are destined for intensive use in gyms or other premises open to the general public (whether if the Buyer charges or not for the usage of the products.If the warranty is invalidated for the improper usage of the Product, the Buyer will have to pay the full price for any technical assistance requested, and the Vendor may suspend its performance until such time as the price has been paid in full. In such a case, spare parts will only be supplied upon full payment of the Product, or with cash on delivery.All products are shipped with a manual containing instructions for their correct use and maintenance. The warranty provided in this clause will be invalidated in the event of faults, failures or deficiencies in the Product that result from use and/or maintenance which is improper and/or does not conform to the instructions in the manual.If the Product is directly installed by the Buyer or by third parties that are not authorised by the Vendor, the Vendor is not liable for damages arising from the incorrect installation of the Product or installation which does not conform to indications in the user and installation manual or in any other document sent with the Product.Certain Product must be fixed to the ground (or to the wall or ceiling) using appropriate fixing equipment, before use. If such Product are directly fixed to the ground (or to the wall or ceiling) by the Buyer or by third parties that are not authorised by the Vendor, the Vendor is not liable for any damage caused by incorrect fixing or lack of fixing to the ground (or to the wall or ceiling) or any installation carried out without using specific fixing equipment, and/or in a way that does not conform to indications in the use and installation manual or any other document sent with the Product.The Buyer agrees to take all the necessary measures to ensure that the site of installation and/or maintenance of the Product is safe and does not present any risk to the health and safety of the personnel installing the Product or to maintenance personnel. To this end the Buyer will indemnify and hold the Vendor harmless in respect of all and any liability for damage and/or injury that may occur at the site where the installation or maintenance services are performed, except for cases of wilful misconduct or gross negligence attributable to the Vendor or its subcontractors.The Vendor will only carry out services under warranty within the United Arab Emirates. Warranty services only extend to restoration of the functionality of the Product and the free replacement of faulty parts, except where the Vendor, at its sole discretion, considers it more convenient to fully replace the Product. In any case, the Vendor may provide warranty services on the Product also outside the UAE, if expressly agreed in writing, reserving the right to charge any costs previously agreed with the Buyer, also with payment in advance.In all cases where the Buyer requests assistance that is not justified by a real problem regarding the operation of the Product or in any case a problem is not attributable to the Vendor, the Vendor may charge the Buyer the cost of the call-out even if the Product is covered by a warranty.

Technogym Care – extended warranty service

The Buyer can purchase an extended warranty service (hereinafter referred to as "Technogym Care") which only applies to new products bearing a serial.Technogym Care can be purchased either at the time of purchase of the relevant Product or within 24 (twenty-four) months following the purchase of the relevant Product (the "Initial Period").With Technogym Care, the Buyer will be granted the additional rights indicated below, without prejudice to the rights the Buyer already benefit according to the applicable laws and regulations and following the previous section "Warranty and support for Technogym Product. Limitations and forfeiture. Safety instructions for installation services".Upon purchase of Technogym Care, for a period of two (2) years from the end of the Initial Period, Vendor guarantes the functional restoration of the Good(s) by replacing the defective parts or, at its discretion, the full replacement of the Good(s). Travel and labor costs associated with the restoration or replacement of the Good are included, subject to the limitations indicated below. Further, the guarantee on spare parts produced by Technogym will be valid until the expiry of the Technogym Care.The conventional guarantees of Technogym Care will not apply in the event of: (a) defects or damage deriving from accidents, abnormal use or abnormal conditions, improper storage, exposure to liquids, humidity, sand or dirt, negligence, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage; (c) serial number removed, defaced or altered from the Good; (d) ordinary usury; (e) defects or damages resulting from the use of the Goods in combination or in connection with accessories, products or auxiliary / peripheral equipment not supplied or approved by us; (f) faults, failures or deficiencies in the Goods that result from use and/or maintenance which is improper and/or does not conform to the instructions in the manual; (g) defects or damage deriving from fire, flood, lightning, earthquake, exposure to external agents including meteorological, theft or improper use of any electrical source and / or IT infrastructure.Technogym Care applies exclusively to products intended for domestic and non-professional use. Destination of the Product to professional use voids any Technogym Care guarantee. For the purposes of this clause, "professional" use means, without limitation, any intensive use of the Product in public places and / or places open to the public, while "private use" means the use of the Product by a consumer being the natural person final user of the Product, who acts outside the scope of his/her professional activity (trade, business, crafts, freelance).The Technogym Care guarantee is provided only for products located in the following territories: United Arab Emirates, Italy, France, United Kingdom, Germany, Spain, Portugal, Luxembourg, Belgium, Holland. We will also be able to carry out warranty interventions even outside the aforementioned territories, reserving the charge of any related costs, asking for payment and/or reimbursement of costs even in advance.To request support under the Technogym Care, the Purchaser must: (i) call +97143375337 or send an email to   serviceuae@technogym.com as soon as possible and in any case within thirty (30) days from the day on which the Product has shown signs of malfunction; (ii) provide the Technogym Support Team with the following documents / information: the serial number of the Product, the invoice and / or the specific purchase document of the Product and Technogym Care, a sufficiently detailed description of the problem encountered, including also photos / videos to support the Technogym Support Team in identifying and solving the problem; (iii) make the Product available for examination by the Vendor technicians or third parties service providers appointed by the Vendor, where necessary.Technogym Care also includes the following additional services: (a) FAST SUPPORT: the first technical assistance will be provided within 48 hours from the correct notification of the asset malfunction, as specified above; or (b) EXTENDED FIELD SERVICE HOURS: the Buyer can select the specific time slot in which the first Technical Assistance will be carried out, even outside normal business hours. These additional services may be subject to limitation depending on the specific geographic zones.

Vendor’s responsibility

The Vendor guarantees the conformity of the Product to all the mandatory safety standards imposed by laws, provisions and regulations in force in the United Arab Emirates.The Vendor declines all liability for any damage to property and/or injury to persons arising from any use of the Product that does not conform to the indications in the user manual or any other document or notice attached to the Product, or arising from use of the Product that have not been fixed to the ground (or to the wall or ceiling) in accordance with the instructions in the manual or any other document or notice sent with the Product, as well as damage to property and/or injury to persons arising from the fulfilment of the delivery and/or installation services and/or any other services, even if carried out by third parties appointed by the Vendor. The Vendor further declines all liability for damage arising from use of the Product by persons who are not in a suitable physical condition, as the user is required to check beforehand that his/her physical fitness is compatible with use of the Product. The user is expressly asked to read the user manual of the Product carefully before use, to ensure that it is used correctly, and to strictly comply with the safety regulations displayed.The Buyer expressly exempts the Vendor in respect of any liability for damages arising from their state of health and/or the health of the end users. The Vendor may suspend the Content if it is found that the Buyer and/or end users of the Content are not in an adequate state of health for the physical activity provided, or have not provided details of any changes in their state of health. The Vendor does not provide medical services and is not responsible in any case for checking the state of health of the Buyer and/or end users. Examination of the state of health of the Buyer and/or of the end users of the Content may only be carried out by the physician chosen by the Buyer and/or end users, or by a licensed healthcare professional.For “Climb” Product, the Vendor informs the Buyer that they will require replacement of the drive unit (primary chain, timing belt and poly-V belt) every 3 (three) years after installation. After 3 (three) years following the installation of “Climb” Product, the Buyer should contact the Vendor to arrange for these parts to be replaced. If these components are not replaced due to the fault or actions of the Buyer, the Vendor is exempted from any liability for any injury to persons and/or damage to property deriving from the malfunctioning of the drive unit and therefore of the Product.The Vendor shall not be liable for any indirect damage caused by the Product. Limitations on the liability of the Vendor do not apply: (a) in the event of the death of or harm to the person caused by the gross negligence of the Vendor; (b) in the case of wilful misconduct or gross negligence by the Vendor; (c) in any other circumstance which, according to law, does not allow for limitations on liability.

Applicable law. Competent Court

These Terms and Conditions shall be construed according to the federal laws of the United Arab Emirates and the local laws and regulations of the Emirates of Dubai. The Courts of Dubai shall have exclusive jurisdiction in any proceeding arising out of these Terms and Conditions. If the Buyer is entering into the Agreement as a consumer as defined by the UAE Federal Law No. 15/2020 on Consumer Protection, nothing in this Terms and Conditions shall limit the statutory rights the Buyer have according to specific applicable legislation.

Communications

For more information, or to submit a complaint, the Buyer may send an email to the following address: info_uae@technogym.com or contact the Vendor on the following telephone number: 04 337 5 337.